Refund Policy

At Pacific Clean Laundry, we are committed to providing a positive experience for all our customers. We understand that occasional issues may arise and are dedicated to addressing them fairly and promptly.

Mechanical Issues:

If you lose money due to mechanical issues with our equipment, please notify the manager on duty. We will ensure that you receive a full refund for the amount lost. Your satisfaction is our priority, and we take such incidents seriously to prevent future occurrences.

General Refund Policy:

All refund requests are reviewed on a case-by-case basis and are subject to management’s sole discretion. While we aim to be fair and reasonable in evaluating each situation, our management team makes the final decision regarding refunds.

Refund Process:

To request a refund, please contact the manager on duty in-person or by email (Manager@LaundryOn8th.com) with details of the issue.

When approved, refunds will be processed promptly, typically within your current visit, using the original payment method whenever possible.

Exceptions:

Refunds may not be available in certain situations, such as when there is a user error or other conditions outlined in our terms of service.

At Pacific Clean Laundry, we strive to maintain your trust and ensure a pleasant experience. If you have any questions or concerns regarding our Refunds Policy, please do not hesitate to contact us.

Thank you for choosing Pacific Clean Laundry!